The quality policy defines the Chemical Reactor Services commitment to service quality and customer satisfaction. It is fully endorsed by Top Management, and is on prominent display within the plant. It is the policy of Chemical Reactor Services to consistently meet the needs and expectations of its customers by providing products and services which, as a minimum, conform to specified (including Statutory and Regulatory) requirements, together with customer requirements which are not specifically documented. Through the management review process, we set and monitor Quality Objectives. The overall company objective is to ensure the continual improvement of its Quality Management System. These objectives will include specific objectives in the following areas : - * Improving Efficiency * Increasing the company client list * Customer Satisfaction * Compliance with our ISO 90001:2000 quality management system * Reduction in non-conformances * Long term client relationships(Patnerships) To help with this, Chemical Reactor Services maintains a Quality Management System that complies with the requirements of ISO 9000:2001. Through customer feedback and the use of trends analysis, we try to maintain a culture of continuous improvement of its services, people and processes.